Search Information Security site


Access Management

Within the Information Security Office, the Access Management Team manages user access to central IT systems.

General Computing Accounts

ITS provisions accounts for many general computing services on Grounds. These computing accounts, e.g. email and eservices, are available by default to students, faculty, and staff of the University. Most account-related transactions (registering for an account, changing a password, or resetting a lost password) may be completed online.

Contact when:

Specialized Data Access

More specialized services offered by ITS, such as the HR/Finance and Student Information Systems, have their own, more specific procedures regarding access.

Contact for help with:

  • Provisioning HR/Finance and SIS access via ESHARP
  • Provisioning ImageNow and and other specialized access
  • Access to the Virginia Information Technologies Agency (VITA) systems in Richmond

Identity Verification

When you have questions regarding specific user accounts, you will be asked to verify your identity. To do so, you will need to provide the following information:

  • Your full name,
  • You UVA computing ID,
  • Your 9-digit University ID number, and
  • Your birth date.

If you are coming for an in-person visit for identity verification or to pick up a UVA identity token, you must also bring two forms of photo ID, such as your UVA ID card (if you have one) and one of the following:

  • a US Driver’s License or
  • a US Military ID Card or
  • a US Green Card (US Homeland Security Permanent Resident card) or
  • any government-issued passport book.

Contact and Location of the Information Security Access Management Office


Email us from a UVA email account (to verify your UVA affiliation)


If having email problems, call (434) 924-0817

Walk-in Hours

8:30 AM–4:00 PM
Identity Token/identity verification services are by appointment only; please call first.

The Access Management office is located in Rm. 233 Carruthers Hall (see map below), which is on the University bus line and has visitor parking.

Report an Information
Security Incident

Please report any level of incident, no matter how small. The Information
Security Office will evaluate the report and provide a full investigation.

Complete Report Form