Report an Information Security Incident

If you feel threatened or endangered: Immediately contact the UVa Police (911 from any University phone or 434-924-7166 from other phones).

Where you report your information security incident depends on the nature and location of your University affiliation. Please click on the title below that best describes your UVA affiliation and follow the instructions to report an information security incident.

Medical Center Employee

Instructions:

If you feel threatened or endangered: Immediately contact the UVA Police (911 from any University phone or 434-924-7166 from other phones).

Call the Computing Services Help Desk at (434) 924-5334 to report incidents to the Medical Center's Information Security Office. Additional information is provided in the Medical Center's Incident Management Guideline [1].

University Physicians Group Employee

Instructions:

If you feel threatened or endangered: Immediately contact the UVA Police (911 from any University phone or 434-924-7166 from other phones).

Report incidents to the UPG HIPAA Security Desk at (434) 970-2484 or (434) 924-5334.

UVA's College at Wise or Foundation Student or Employee

Instructions:

If you feel threatened or endangered: Immediately contact the UVA-Wise Police at (276) 328-2677.

Report incidents to the Security and Policy Coordinator by emailing [email protected] [2] or calling (276) 376-4641. If the incident involves equipment theft, the person reporting the incident should also immediately contact the UVA-Wise Police Department at (276) 328-2677. The Information Technology Security and Policy Coordinator will inform all other appropriate University officials.

UVA Student

Instructions:

If you feel threatened or endangered: Immediately contact the UVA Police (911 from any University phone or 434-924-7166 from other phones).

If the incident involves student activity or student-owned equipment, then:

Review the steps under the if your computer is stolen [3] section of our Identity Theft Info [3] web page.
If you need further assistance, please contact the UVA Help Desk [4] at (434) 924-HELP (434-924-4357)

If the incident involves activity in a student-employee capacity, see the instructions for University Academic Division or Other Foundation Employee.

University Academic Division or Foundation/Other Employee

Instructions:

If you feel threatened or endangered: Immediately contact the UVA Police (911 from any University phone or 434-924-7166 from other phones).

If the incident involves activity in a student-employee capacity, then the instructions below apply.

Submit an Information Security Incident Report [5] (preferred) or phone (434) 924-4165

Reportable incidents may involve:

Potential unauthorized disclosure or alteration of University data not routinely made available to the general public, e.g., employee evaluations, or data the University is legally or contractually bound to protect—e.g., Social Security numbers, credit card numbers, research data
Unauthorized alteration of any University data, especially highly sensitive or secure data.
Loss or theft of electronic devices, electronic media, or paper records that include University data not routinely made available to the general public or data the University is legally or contractually bound to protect
Defacement of a University website
Unauthorized use of an individual's computing account
Use of computing resources for unethical or unlawful purposes.
Contact from the FBI, Secret Service or other law enforcement organizations, especially if it is regarding a University electronic device that may have been used to commit a computer crime.

If the problem does not have any of the above characteristics, then:

Email [email protected] [6] (directly) or...
Contact the UVA Help Desk [7] at (434) 924-HELP (434-924-4357)

If you feel threatened or endangered: Immediately contact the UVa Police (911 from any University phone or 434-924-7166 from other phones).