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About SPAM


What is spam email?

Although the term was first associated with newsgroups, it is now linked to unsolicited email messages. You may receive these messages from someone you know or from a complete stranger. The messages may contain commercial information, good luck wishes, notices of philanthropic opportunities, humor, etc., or they may be phishing or spear phishing messages, which attempt to trick you into divulging your login and password, as well as personally identifiable information (PII). 

What you can do with spam that appears to originate from within UVa

If the message originates from University resources, or the sender appears to be someone at U.Va., the Abuse Team needs to know about it. Although message headers can be forged to make it falsely appear that the message originated at U.Va., the Abuse Team can examine the message to verify its source.

Please forward the message you received with full headers to abuse@virginia.edu. The links below show you how to find the full headers, which depend on the email client (Outlook, Eudora, CMS, Gmail, etc.) you use to read your mail.

Finding Email Message Headers

  • Outlook 2007, 2010, 2013, and 2016
  • Eudora - Open the email message in a new window by double-clicking on it. Click on the tool bar icon labeled blah, blah, blah. 
    Copy the headers by right clicking, selecting all, and then choosing copy.
  • Gmail

If you use an email client not listed above, call the UVa Help Desk at 434-924-HELP (4357) for assistance.

Do not reply to the sender, or click on any links in the message. We recommend you also check the Security Alerts and Warnings page to see if the message has been reported.

What you can do with spam that appears to originate from outside UVa

Deleting spam is the best course of action for messages originating outside U.Va. Do not reply to the sender, or click on any links in the message. Do not open any attachments, as they may contain viruses or other malware. You might also check the Security Alerts and Warnings page to see if the message has been reported. Please do not send reports of these messages to the Abuse Team.

If you receive an email message that appears to be a phishing or spear phishing attempt, please send a copy of the message including headers to the Abuse Team.

What ITS does to stop spam

All email accounts receive spam messages. To mitigate this problem, UVa uses Fortinet, a highly effectlve emall security solution

These antispam services are:

Report a Security Incident

Please report any level of incident no matter how small it is. ISPRO will review and evaluate the report and provide a full investigation based on the threat.

Complete Report Form